How to inquire the price of plugin?
Ref No. FAQ A-13 1. Please, go to the “Paid Plugins” section. 2. Please, select the plugin which you are interested in. 3. The cost of the plugin will be displayed at the bottom of the screen. Note: the device …
How to purchase plugin?
Ref No. FAQ A-14 1. Please, go to the “Paid Plugins” section. 2. Select the plugin you are interested in. 3. Click the Buy button at the bottom of the screen. 4. Follow the further instructions of the system. Attention: …
How to restore purchases?
Ref No. FAQ-A16b AndroidPlease, go to the “Paid Plugins” section, click the “Restore Purchases” button. In the settings of your device (smartphone / tablet), the Google account for which purchases were made should be the first in the list (if …
Do I need to repurchase plugin after change of device (smartphone, tablet)?
Ref No. FAQ-A16 Android When you purchase, plugins are linked to your Google account. If the new device also uses the Google account to which the purchase was made and the e-mail associated with it has not changed, then all …
What are the payment methods?
Ref No. FAQ-A17 We do not process payments, payments are made only through app stores (Google Play, App Store, etc.). For more information on payment methods, please follow the links: Google Play App Store
The purchased plugins stopped working (purchases are not restored)
Ref No. FAQ-A1 Have you tried to restore purchases (menu “Paid plugins” button “Restore purchases”)?Yes: Please, see next item.No: Please, see “How to restore purchases“ Did you have Internet access, when you were restoring purchases on a mobile device (smartphone, …
Plugin stopped to work (values are closed by ##)
Ref No. FAQ-A16a This is possible when you uninstall the program, when you reset your smartphone to factory settings, and for a number of other reasons Please, follow the purchase restoration procedure (see “How to restore purchases?”)
DTC fault codes (errors) are not read
Ref No. FAQ-A2 Is there the diagnostic plugin for your car in the app?Yes: Please, see next item (No. 2)No: Please, connect to the car, read the DTC fault codes and send us the logs from the application. Are you …
DTC fault codes (errors) are not erased
Ref No. FAQ-A3 Was the malfunction that caused the malfunction code been eliminated?Yes: Please, see item No. 2No: Please, correct the malfunction and clear the DTC fault code. Is there the diagnostic plugin for your car in the app?Yes: Please, …
Live data (parameters) are not read
Ref No. FAQ-A4 Is there the diagnostic plugin for your car in the app?Yes: Please, see item No. 2No: Please, connect to the car, read the live data (if possible) and send us the logs from the application. Are you …