Ref No. FAQ-A1 Have you tried to restore purchases (menu “Paid plugins” button “Restore purchases”)?Yes: Please, see next item.No: Please, see “How to restore purchases“ Did you have Internet access, when you were restoring purchases on a mobile device (smartphone, …
Ref No. FAQ-A16a This is possible when you uninstall the program, when you reset your smartphone to factory settings, and for a number of other reasons Please, follow the purchase restoration procedure (see “How to restore purchases?”)
Ref No. FAQ-A2 Is there the diagnostic plugin for your car in the app?Yes: Please, see next item (No. 2)No: Please, connect to the car, read the DTC fault codes and send us the logs from the application. Are you …
Ref No. FAQ-A3 Was the malfunction that caused the malfunction code been eliminated?Yes: Please, see item No. 2No: Please, correct the malfunction and clear the DTC fault code. Is there the diagnostic plugin for your car in the app?Yes: Please, …
Ref No. FAQ-A4 Is there the diagnostic plugin for your car in the app?Yes: Please, see item No. 2No: Please, connect to the car, read the live data (if possible) and send us the logs from the application. Are you …
Ref No. FAQ-A18 In order to speed up data reading and better display of graphs, please, reduce the number of polled parameters by clicking on the “Live data settings” button in the “Live data” menu. Also, the speed of reading …
Ref No. FAQ-A9a Some Nissan ECUs stop responding after trying to connect using the wrong protocol. Cars with such units must be connected immediately via Nissan protocols, without trying to connect via OBDII / EOBD protocols before. If automatic connection …
Ref No. FAQ-A9b Please, go to Application Settings, to the Debug Log section (tab in the upper right corner of the screen). Please, make sure the “Write a debug log” checkbox is selected. If not installed, install, reconnect to the …
