Ref No. FAQ-A3
- Was the malfunction that caused the malfunction code been eliminated?
Yes: Please, see item No. 2
No: Please, correct the malfunction and clear the DTC fault code. - Is there the diagnostic plugin for your car in the app?
Yes: Please, see item No. 3
No: Please, connect to the car, try to erase the DTC fault codes and send us the logs from the app. - Do you connect to your car using manufacturer protocols (using a diagnostic plugin)?
Yes: If there is a malfunction in the engine control system.
Connect to the car via OBDII / EOBD protocols (if possible). To do this, select “OBDII / EOBD” in the “Connect to ECU” menu, connect to the car, try to erase the DTC fault codes and send us the logs from the application.
If there is a malfunction in any system other than the engine management system. Connect to the car, try to erase the DTC fault codes and send us the logs from the app.
No:
If the plugin is purchased. Please, connect to the car using the manufacturer’s protocols (if possible). To do this, in the “Connect to ECU” menu, select the protocol corresponding to the brand of your car, connect to the car, read the DTC fault codes and send us the logs from the app.
If the plugin is not purchased. Connect to the car using the manufacturer’s protocols (if possible). To do this, in the “Connect to ECU” menu, select the protocol corresponding to the brand of your car, connect to the car and send us the logs from the app.