Ref No. FAQ-A20
Please answer the questions one by one, select the answers corresponding to your situation and follow the instructions.
- Please, make sure that the connection between your mobile device (smartphone, tablet) and the adapter is configured!
How to set up a connection with a BlueTooth adapter?
How to set up a connection with a Wi-Fi adapter?
- Are there other diagnostic applications installed on your mobile device (smartphone, tablet)?
Yes: Please, force stop all diagnostic applications: go to Mobile device settings -> Applications, tap the name of the diagnostic application and in the tab that opens, click the “Stop” button (the names of the menu and buttons may differ on different devices).
No: Please, see next point. - Is the connection to a Nissan / Infiniti vehicle using the diagnostic plug-in?
Yes: The program does not connect to Nissan using the plugin
No: Please, see next point. - Try to connect to the car with the engine running (the adapter must be connected with the ignition off). Did you connect?
Yes: Thank you for contacting us!
No: See next point - Send us logs from the app.
How to send logs to technical support